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FAQ
Frequently asked questions
We are committed to making this a secure and easy online purchase experience for you. To help you to source the best automotive lighting in the most convenient way,our customer service team will help you to solve your questions in 24 hours.
Please email to: irispan@hongjinlight.com
1.How to order ?
Method 1:
Stay on category page, click inquiry bottom right of the product, then write Your quantity, Your name, Your email, Your message ; finally, please send us. we will reply in 24 hours.
Method 2:
Please write down the product you want, then send us email. we will reply in 24 hours. Please wait patiently.
Email: irispan@hongjinlight.com
2.Terms of Payment
1,By T/T, 30% in advance, 70% balenced aganist B/L copy.
2,By L/C at sight.
3, Paypal. Western Union.and cash, etc
3.What beam patterns do the LED lights project?
LED Lights have three different light patterns available –Spot, Flood, and Hybrid (combo).
And our lens types have three types-3D, 4D, 5D
4.Can I negotiate the Prices?
5.What is your minimum order quantity?
We accept order amount more than $2000 to declare in the Chinese custome. or samples orders of any quantity, delivered by express.
6.How long will it take to execute my order?
This depends on the size and complexity of the order. Please let us know the quantity and codes of the items so that we can advise a production schedule.
7.Do you provide samples?
Yes, we can supply samples of most items. We can send the samples by DHL,FEDEX or UPS. 5-7 days shipping time.
8.Do you have products in stock?
9.How much will the shipping charges be?
10.What the warranty term for your products?
We will compensate according to the damage,or give favorable discount in the next order.
11.Can I visit you?
12.Response policy
Please feedback us if your email have not been replied in 24 hours.Thank you.
13.Privacy Policy
We are fully dedicated to protecting your privacy. We do not sell, rent, or trade your information to others for any reason.
14.Suggestion box policy